Returns & Refunds Policy

OxfordStreet.lk

Last updated: 13/03/2026

At OxfordStreet.lk, we sell authentic branded clothing and accessories sourced from the United Kingdom. Our team carefully selects genuine products from trusted UK retailers and fulfils orders directly to customers.

Please read the following return and refund terms before placing an order.

Order Confirmation & Cancellation

Once an order is placed and payment has been successfully processed, the order is confirmed and prepared for fulfilment.

Orders cannot normally be cancelled after they have been processed for dispatch. If you need to request a cancellation, please contact us immediately and we will review the request depending on the order status.

Returns Eligibility

We accept returns only under the following circumstances:

  • The item received is damaged or defective
  • The item received is incorrect (wrong product sent)
  • The item significantly differs from the product description on the website

To request a return, customers must notify us within 48 hours of receiving the item.

Returned items must:

  • Be unused and in original condition
  • Include original packaging, tags, and labels
  • Not show signs of wear, washing, or alteration

Non-Returnable Situations

Returns or refunds will not be accepted in the following situations:

  • Change of mind after purchase
  • Incorrect size or colour selected by the customer
  • Minor variations in colour due to screen display differences
  • Items that have been used, worn, or damaged after delivery

We encourage customers to review product descriptions and size guides carefully before placing orders.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

  • Underwear
  • Personal care products
  • Cosmetics
  • Clearance or final sale items

Damaged or Incorrect Items

If an item arrives damaged or incorrect, please contact our customer support team within 48 hours of delivery with photos of the item and packaging.

After verification, we will arrange one of the following solutions:

  • Replacement of the item (if available)
  • Refund to the original payment method
  • Store credit for future purchases

Shipping & Delivery

While we work with reliable international shipping partners, delivery times may occasionally be affected by factors outside our control, including customs clearance, airline delays, or courier handling.

OxfordStreet.lk is not responsible for delays caused by:

  • Customs inspections
  • Airline or courier disruptions
  • Weather or international logistics issues

However, we will always assist customers in tracking and resolving delivery concerns.

Refund Processing

If a return is approved, refunds will be processed to the original payment method within 7–10 business days after the returned item has been received and inspected.

Shipping fees and handling charges are non-refundable, unless the return is due to an error on our part.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

Email: support@oxfordstreet.lk

Website: www.oxfordstreet.lk

Whatsapp: +94742767241

Opening Hours: Monday to Saturday – 12.00 to 21.00 hrs, Sunday – Closed

Customer Agreement

By placing an order on OxfordStreet.lk, you confirm that you have read, understood, and agreed to this Returns & Refunds Policy.